Shipping & Payment Policy
International Shipping
Free Shipping on all Global Orders.
Delivery Rates
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are couriered out of our warehouses in USA or your closest international location where possible to save on emissions and delivery time.
Our partner platform works with major carriers to offer ePacket, air freight and other shipping solutions to provide on-time delivery, tracking information and competitive pricing. Specifically, the trusted suppliers work with numerous shipping companies, such as DHL, UPS, FedEx and many more. This ensures that our customers receive their products as quickly as possible.
Delivery Times
Items are processed by AtuaXpress usually within 24 hours of purchase.
Order Processing cut-off time is 4pm, Monday-Saturday.
Handling (time from warehouse to courier) can take a few additional days but most items are shipped within 3 business days.
Orders are processed within 2 business days. Orders should arrive within 7 to 10 business days after processing is complete, via DHL / UPS / FedEx / TNT or EMS. Some countries will take longer depending on the available shipping service. If you received your order a shipping update within 14 dqys please contact us.
You will receive notification of any delay or cancellation of your order via email.
Once you purchase your items, you will receive a confirmation page which has a section to track your order via SHOP App. Scan the QR code with your phone and Shop will send you real-time delivery updates via email, once your order is shipped.
P.O. Boxes
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
Payment Options
On checkout you can either opt to pay by Credit Card: Visa, Mastercard, Amex. Or Shop Pay, Apple Pay, Google Pay & Paypal. Credit Card transactions are processed immediately and in most cases your order will be shipped on the same, or next working day. If you have any other questions please contact us.
Canceled Orders
An order may be canceled before it leaves the warehouse, however once your order ships out, we cannot refund your order under any circumstances. Please check our returns policy here.
If you have any issues with your order, you may reach out to us at hello@atuaxpress.com. We also have Live Chat available on the site or you can contact us on our socials.